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Who turned off the hot water?

Who turned off the hot water?… That was the call today from the residents in a block of 82 home units.

Our clients shower tap was leaking; a 1/2 bucket of hot water every minute and needed new washers.

So, “Where does the Hot Water turn off?” asked The Lone Drainer. “I don’t know”, replied our client! What followed was a search for the hot water shut off in all the usual places; under the vanity basin…. no; under the kitchen sink…. no; in the bathroom ceiling…. no; what about the duct in the hallway…. no!

Next, The Lone Drainer called the maintenance manager’s mobile, courtesy of the Emergency Number notice in the foyer. When he finally responded, The Lone Drainer and Pronto already knew that the valves in the cupboard shut off all the units on the other side of the hallway, but not ours.

“The hot water shut off valve should be in that duct” said Al the manager. “It’s not!” said The Lone Drainer. “Any suggestions?”

“So you’re gonna have to shut down hot water for the whole building” says Al.

Woman in shower cap Now there is a protocol for shutting down water to a building with 82 units at midday. Normally it’s a notice on the board and in the lift a couple of days in advance. Not today!

I had Pronto go to the foyer and buzz every unit to tell those that answered that the hot water is gonna get turned off in 1/2 hour for about 1/2 an hour.

By the time we shut down the boiler, drained the building then removed the shower tap and re-washered it, replaced O-rings and lubricated the moving parts, put the tap back together and turned the boiler valves back on, an hour and 15 minutes had gone by. Luckily only 18 of 82 residents came looking for the reason they had no hot water on this cold Sydney day.

Moral of the story:

Know where your hot and cold water turns off…. And make sure it does! Now, that sounds like a job for The Lone Drainer and Pronto!

Hot Water Heaters are Big ticket items $$$$

Do you know:

  1. Where is your hot water supply coming from?
  2. Is it electric or gas? Can you turn off the supply safely?
  3. The pressure relief valve (T&PR valve), usually near the top of the heater, should be eased quarterly; it does drip water under normal circumstances, but should not constantly be running.
  4. Turning your water heater off whilst on holidays saves electricity and gas. The unit will heat and cool whilst you’re away, wasting energy & your money. Turn it on when you return, have a coffee, unpack, say hi to neighbours etc. The water will be hot before you know it
  5. Don’t forget to shut off the water valve. Storage heaters are under pressure. My brother in law had his water heater burst about the time he boarded a jet for the islands. After 2 weeks, the damage to carpet, floorboards, furniture, paint added up – $$$$!
  6. Flexible water connections on the inlet and outlet of your water heater are dangerous. Check if you have them. If you do, I strongly recommend you have them removed and have the connections redone in copper tube and brass fittings. I guarantee these flexis will rupture and if they are indoors the damage they can cause is huge.
  7. Rusty water coming from the unit is a sign of age and potential disaster. Don’t ignore it!
Temperature & Pressure Relief valves. Dont forget to activate them

Temperature & Pressure Relief valves. Don’t forget to activate them.

Problems with hot water during the long hot summer?

Welcome to 2010!

Over the Christmas and New Year period we were called to rescue people with all sorts of plumbing emergencies!

Burst water pipes, blocked sewer drains, leaking taps and toilets are commonplace, but, here at the height of summer, calls for help for running hot water is at an all time high!

Ruptured water heaters or burst water heaters happen all the time and we only think of it as a problem in the winter, but we love a warm shower in the summer just as much.

Try telling a family that we can’t replace their particular type of heater over the holidays, because…………..ahhhhhhhh!

So here are a few simple tips that will assist:

1. Know where your water heater is. You would be surprised how many people don’t know where their water heater is!

2. Know how to turn your water heater off.

3. Try turning your water heater off to check that the cold water valve that turns it off works. One emergency water heater job we went to on Boxing Day, could have saved the owner money if they could have simply turned their heater off at the control valve or tap. The tap would not work, so we had to shut down the entire house, cut out the faulty tap valve and fit a new valve. We then turned the water to the house back on, so our clients at least had cold water to flush the toilet, make a cuppa and have a cold shower until we could track down the appropriate new water heater that was needed.

4. Pull the pressure relief valve on your mains pressure water heater, let it run for 5 or 10 seconds. When you let the valve go the water should slow down and then stop. If it does not stop, try it again. The pressure relief valve should be eased at least every 6 months.

5. Make sure its dry and clean around the base of your water heater storage area. Keep it clear of leaf debris, and long grass if it is outside.

6. Don’t store flammable liquids, petrol or paint anywhere near a gas water heater.

https://www.thelonedrainerandpronto.com.au/hot-water-services.html

I can’t turn my water meter off!

If you have a plumbing emergency, or you have water running all over your house, or a split tap washer, or burst water heater and  your water meter won’t turn off, you may be in trouble!

If your meter tap has a tee-head on it, turn it off in a clockwise direction as firmly as you can. Firmly; don’t overdo it.

If your meter tap is missing the tee-head, get a large pair of grips and turn it off in a clockwise direction as firmly as you can. Firmly; don’t overdo it.

Open a garden tap to let out the pressure.

Then call an emergency plumber!

Check out this video below that shows what we do to upgrade your water meter control valve.

Great fun on a hot day!

Before a plumbing emergency arises ensure you know where and how to turn off your cold water supply. It’s incredibly simple if you know where it is.

I want you to have our plumbing Hints and Tips, they are free.

Simply fill in the box on our home page to get our Plumbing Hints and Tips.

I know they will help you in a plumbing emergency!