That was the call today from the residents in a block of 82 home units. Our clients shower tap was leaking a 1/2 bucket of hot water every minute and needed new washers. So “Where does the Hot Water turn off?” asked The Lone Drainer”, I don’t know replied our client!” What followed was a search for the hot water shut off in all the usual places. Under the vanity basin….. no, Under the kitchen sink…..no, In the bathroom ceiling…..no, What about the duct in the hallway…..no Next, The Lone Drainer called the maintenance manager’s mobile, courtesy of the Emergency Number notice in the foyer. When he finally responded, The Lone Drainer…. and Pronto already knew that the valves in the cupboard shut off all the units on the other side of the hallway, but not ours.
“The hot water shut off valve should be in that duct” said Al the manager “It’s not!” said The Lone Drainer “Any suggestions?” “So you’re gonna have to shut down hot water for the whole building” says Al. Now there is a protocol for shutting down water to a building with 82 units at midday. Normally it’s a notice on the board and in the lift a couple of days in advance. Not today!
I had Pronto go to the foyer and buzz every unit to tell ‘em (those that answered) “The hot water is gonna get turned off in 1/2 hour for about 1/2 an hour” said Pronto And we did. By the time we shut down the boiler, drained the building then removed the shower tap and re-washered it, replaced O-rings and lubricated the moving parts, put the tap back together and turned the boiler valves back on it was 1 hour 15 minutes. Luckily only 18 of 82 residents came looking for the reason they had no hot water on this cold Sydney day.
Moral of the Story! Know where your hot and cold water turns off…. And make sure it does! Now, that sounds like a job for The Lone Drainer and Pronto!